Worcco (“we”, “our”, or “us”) is dedicated to protecting your personal data and respecting your privacy rights. This Privacy Policy describes how we collect, process, store, and safeguard your personal information when you visit worcco.com or engage our digital software development, e-commerce, and technical SEO services.
We believe in complete transparency regarding our data practices. We do not sell your personal data to third parties. We collect and process personal information strictly to deliver high-performance software, manage client accounts, secure our infrastructure, and communicate with you about your projects.
1. Information We Collect
We may collect information including your name, email address, phone number, company information, and technical browsing telemetry necessary to provide our services. Depending on your interactions with Worcco, we collect information in the following ways:
Information You Provide Directly
- Contact Details: Your name, email address, phone number, and physical or business address when you submit our contact forms or schedule a consultation.
- Project Specifications: Technical requirements, repository access, existing website credentials, and architecture briefs provided during project onboarding.
- Billing Information: Business name, tax ID, invoicing address, and payment transaction references processed through our secure PCI-compliant merchant gateways (e.g., Stripe).
- Communications: Direct records of inquiries, email exchanges, support ticket submissions, and feedback.
Information Collected Automatically
When you access our platform, our servers automatically log technical browsing telemetry to ensure sub-second performance, uptime, and security:
- Device & Browser Telemetry: IP address, browser type and version, operating system, language preferences, and device viewport dimensions.
- Usage Data: Pages visited, interaction duration, scroll depth, referring URLs, and performance latency indicators.
- Cookies & Session Tokens: Minimal, essential session cookies used to maintain navigation state and security filters.
Information from Third Parties & Social Media
If you connect with us or authorize third-party platforms (such as GitHub, LinkedIn, or Google), Worcco accesses only the specific data fields you have explicitly granted permission to share.
2. How We Use Information
Worcco uses the information it collects for several key operational, commercial, and technical purposes:
- Service Delivery: Providing, architecting, deploying, maintaining, and improving our custom web development, Shopify, WordPress, mobile app, and SEO solutions.
- Request Fulfillment: Processing contract agreements, technical deliverables, and milestone invoicing.
- Personalization: Tailoring your digital experience, remembering preferences, and streamlining contact workflows.
- Technical Support: Troubleshooting server issues, diagnosing Core Web Vitals bottlenecks, and responding to emergency SLA tickets.
- Client Communication: Providing sprint progress reports, delivery schedules, security notifications, and platform maintenance alerts.
- Security & Fraud Prevention: Protecting our systems against DDoS attacks, automated malicious bot traffic, and unauthorized infrastructure access.
3. Disclosure of Information
We respect the confidential nature of your business and personal data. Worcco does not sell, rent, or trade your personal information to third parties or advertising networks. We only share information in the limited circumstances described below:
- Trusted Infrastructure Partners: We share necessary telemetry with trusted cloud hosting providers, edge networks (e.g., Cloudflare, Vercel, AWS), and database providers who operate under strict non-disclosure and data protection agreements.
- Payment Gateways: When processing transactions, payment card details are encrypted and transmitted directly to PCI-DSS certified payment processors (e.g., Stripe).
- Legal Compliance: We may disclose information if required by applicable law, governmental regulation, court order, or subpoena, or when necessary to protect the legal rights and safety of Worcco, our clients, or the public.
- Corporate Restructuring: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as an operational asset subject to the commitments of this policy.
4. Data Security & Storage
We deploy enterprise-grade technical, administrative, and physical safeguards designed to protect your personal data against unauthorized access, loss, alteration, or destruction:
- All data in transit is encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
- Server databases and cloud storage snapshots are encrypted at rest using AES-256 standards.
- Access to client credentials and codebase repositories is restricted to authorized senior engineering personnel on a strict principle-of-least-privilege basis.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing maintenance services, resolve disputes, and satisfy statutory tax or legal recordkeeping requirements.
5. Your Privacy Rights & Choices
Depending on your geographic location (including residents of the European Economic Area, United Kingdom, Canada, and California under GDPR and CCPA), you hold specific legal rights regarding your personal data:
- Right to Access: You can request a copy of the personal information Worcco holds about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal records.
- Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data, subject to legal recordkeeping obligations.
- Right to Restrict or Object: You can object to our processing of your personal information or request that we restrict processing.
- Opt-Out of Communications: You may unsubscribe from promotional or informational email newsletters at any time using the unsubscribe link.
To exercise any of these rights, please email our Data Protection Officer at hello@worcco.com. We respond to all verified requests within 30 days.
7. International Data Transfers
Worcco operates globally, serving clients across the United States, United Kingdom, Canada, Australia, Europe, and Asia-Pacific. Your personal data may be transferred to, stored, and processed in cloud data centers located outside your country of residence.
Whenever we transfer personal information internationally, we ensure adequate protections are in place through Standard Contractual Clauses (SCCs) approved by regulatory authorities and robust technical encryption standards.
8. Updates to This Policy
We may revise this Privacy Policy periodically to reflect technological advancements, operational enhancements, or evolving legal frameworks. When updates occur, we will update the “Last updated” and “Effective date” at the top of this document.
For material changes that significantly affect your privacy rights, we will provide prominent notice on our website or notify active clients via email prior to the changes taking effect.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer: